The failure of the ordinary experts to find a better solution when they had already found a good one supports the view that experts can be vulnerable to inflexible thought patterns. But the performance of the super experts shows that ‘experts are inflexible’ would be the wrong conclusion to draw from this failure. The Einstellung effect is very powerful—the problem solving capability of our ordinary experts was reduced by about three SDs when a well-known solution was apparent to them. But the super experts, at least with the range of difficulty of problems used here, were less susceptible to the effect. Greater expertise led to greater flexibility, not less.
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